Faq
1. Can I get a refund if the product style is incorrect?
Yes, absolutely! If the product you receive does not match the style described in your order, please contact us via email (cutershoe@outlook.com) or Facebook Messenger within 7 days of delivery. We will refund the full price of the item upon verification.
2. How soon do you ship orders after payment?
Orders are typically processed and shipped within 3–4 business days after payment confirmation. Delivery times vary by destination and take approximately 7–20 days from China via standard international shipping.
3. Why was my order canceled?
We rarely cancel orders. However, cancellations may occur due to stock shortages for popular or niche items. If this happens, we will notify you immediately and issue a full refund. We sincerely apologize for any inconvenience caused.
4. Do you offer Cash on Delivery (COD)?
Unfortunately, we currently only accept online payment methods (e.g., credit/debit cards, PayPal, or other secure gateways). This ensures faster order processing and reduces risks for both parties.
5. Why can’t I complete my purchase?
Due to prohibitively high shipping costs or logistical restrictions, we temporarily cannot ship to certain countries. Please check our Shipping Policy or contact us for details about supported regions.
6. What happens if my package is lost during transit?
If your package is lost, we will issue a full refund immediately upon confirmation from the carrier. No additional proof is required from you. For updates on your refund status, feel free to reach out to our support team.
Need more help?
Contact us at cutershoe@outlook.com or via Facebook Messenger. We’re here to assist!
Yes, absolutely! If the product you receive does not match the style described in your order, please contact us via email (cutershoe@outlook.com) or Facebook Messenger within 7 days of delivery. We will refund the full price of the item upon verification.
2. How soon do you ship orders after payment?
Orders are typically processed and shipped within 3–4 business days after payment confirmation. Delivery times vary by destination and take approximately 7–20 days from China via standard international shipping.
3. Why was my order canceled?
We rarely cancel orders. However, cancellations may occur due to stock shortages for popular or niche items. If this happens, we will notify you immediately and issue a full refund. We sincerely apologize for any inconvenience caused.
4. Do you offer Cash on Delivery (COD)?
Unfortunately, we currently only accept online payment methods (e.g., credit/debit cards, PayPal, or other secure gateways). This ensures faster order processing and reduces risks for both parties.
5. Why can’t I complete my purchase?
Due to prohibitively high shipping costs or logistical restrictions, we temporarily cannot ship to certain countries. Please check our Shipping Policy or contact us for details about supported regions.
6. What happens if my package is lost during transit?
If your package is lost, we will issue a full refund immediately upon confirmation from the carrier. No additional proof is required from you. For updates on your refund status, feel free to reach out to our support team.
Need more help?
Contact us at cutershoe@outlook.com or via Facebook Messenger. We’re here to assist!